Executed the billing vendors including Mississippi Medicaid/Medicare, private insurers and Logisticare * Balanced all financial accounts and reconciled bank statements. Handled Cal-OSHA employee occupational health & safety trainings. Interviewed patients in order to obtain and record information such as weight/height measurements and vital signs. Established and maintained Managed, trained, and hired Medical Assistants and office staff, and performed general office duties. Filed insurance and follow ups Supervised administrative and clinical support staff in a medical office. Managed office funds/accounts/payroll/ handled staff schedules. Answered in-coming calls concerning patient accounts, verified patient information, and resolved all inquires in a timely and professional manner. When selecting a Practice Manager, the … Monitored patient accounts Used Mysis, Codelink, and Laserfisk to monitor and track patient accounts. Supervised 4 Medical Assistants with their daily schedule. Evaluated personnel (interviewing, hiring, dismissals) and supervised the front office staff. Downloaded and posted EOB insurance payments ERA. Created official audit for the 1st Health company Managed the daily operations of the Dental, Obstetrics, and Primary Care Clinics. Scheduled appointments and maintained medical records; Reconciled account information. Reviewed monthly Accounts Receivables and communicated reports with physicians, accountant and biller. Cross-trained staff to provide a more stable and uniform work environment as well as consistency in patient care. Handled patient complaints, performed appraisals along with promotions using the performance appraisal program. Space management Billed for medical supplies to Medicare/Medicaid and private Obtained authorization from insurance companies for patient procedures. Maintained and ordered all medical supplies. Assisted doctor with recording of patient's medical history in preparation for surgical procedures. Established a QuickBooks accounting system to reflect accurate financial records. Submitted billing statements to patients. Hired and managed staff, bridged communication between the medical practice, sleep lab, and corporate offices. Supported company daily operations by maintaining Human Resource functions and Florida Laws, officesystems and supervising all staff. Specialized in medical billing and ICD-9 coding. Conducted quality assurance check on all medical supplies. Supervised all daily operations of the practice. Are you medical office manager material? Controlled financial aspects, including preparing daily bank deposits and reports. Ordered, stocked, maintained and issued company office supplies in excess of Euro 80K. Managed the office including scheduling, payments, & patient accounts. Developed, implemented, and enforced all office policies and procedures. Supervised and evaluated work activities of medical office staff and provider schedules. Verified insurance benefits, obtained authorizations, filed liens, processed medical records requests. Medical Office Manager, 09/2008 to 06/2017 Comprehensive Cardiac Care – Newark, New Jersey, United States. Physicians may lack hiring skills and may be unaware of the intricacies of human resource management. Maintained patient accounts and generated reports for physician review. Designed and implemented Behavioral Health office policies Interviewed, trained and hired new employees. Performed front desk duties, such as answering phones, scheduling patients, checking in and out and collecting co- pays. Inputted patient and insurance information accurately into QuickBooks and managed 12 checking and savings account for four business units. Verified patient eligibility, performed basic patient care activities, prepared correspondence. Arranged paper charts, filed records appropriately and accurately in chronological order. Performed administrative functions that consisted of medical record management, transcribed medical dictation, health insurance medical billing. Coordinated personal, administrative and medical practice schedules for Doctor. Resolved patient complaints and interoffice issues. Performed physical therapy as needed and assisted during various minor medical procedures. Accepted full accountability in establishing, instituting, and redefining written office policies and procedures to ensure system efficiency. Because medical office managers deal with medical staff, insurance reps, subordinates and customers, soft skills … Handled worker's compensation and MVA/PI claims. Balanced totals daily, QI reports, Stats, worked with multiple PTA/PT and medical personnel. . Managed office operations, work flow, administrative staff and medical assistants - including recruitment, training, and performance evaluations. Managed administrative duties, answered phones, scheduled appointments and maintained medical records. Scheduled high volume chiropractic/physical therapy/pain management appointments Filled out insurance forms and veiifred insurance informalion. Updated and Improved records management system for patient files. Defined structure and thresholds for decision making authority from core teams through executive management. Processed Facilities management 11. Established office policies, procedures and implement it. Implemented office policies; Supervised, coached and disciplined staff. Managed office medical staff to include board certified facial plastic surgeons, surgical technicians and back office staff. July 23, 2015 by Barb Manning Grimm. Insured that all new staff members were trained and accurately updated in all clinical procedures and protocols. Allocated insurance and patient payments Managed daily operations of an Internal Medicine Practice of 7 Physicians and 30 employees. Extensive experience collaborating with multiple departments including accounting, billing, HR, shipping, receiving, sales and technology. Created and manage new office policies and procedures to stay in compliance with HIPAA. Hired and mentored office staff, while developing new staff/clinic protocols for office management and to increase efficiency of the clinic. Performed pregnancy tests and assisting office staff with various needs. Ensured employees' OSHA, HIPAA and other training requirements are up-to-date. Researched ICD-9 codes to verify code changes and enter deposits. Supervised employees, Payroll, re-negotiated the Dr's contracts with the insurance companies and Re-credentialing the providers. Managed a multi-physician office and patient care services ensuring operational and HIPAA compliance. This knowledge will help medical office staff to better communicate and interact with physicians, health care professionals, and patients. Performed clerical duties and maintained an efficient and highly organized Medical Records department. Interfaced with medical insurance companies for troubleshooting issues. Established procedures/ policy are for medical practice. Recorded and entered electronic payroll for office staff-weekly. Next, outline the required and preferred skills for your position. Transcribed orthopedic medical reports It's FREE and Easy. Managed billing and records for established medical practice ensuring proper coding, using ICD-9-CM, CPT and E/M codes. Developed and monitored OSHA, CLIA and HIPPA compliance policies, Infection control and staff education. We ranked the top skills based on the percentage of Medical Office Manager resumes they appeared on. Get practical "how-to" help to manage your medical office more easily and profitably… PLUS, Career Summary: Highly-professional and organized Medical Office Manager with a solid experience in managing and overseeing daily office operations of the healthcare as well as coordinating medical … Provided administrative support and patient schedules for three psychotherapists. Orchestrated the start-up of a new medical clinic which resulted in a very lucrative medical practice. Scheduled appointments, registered patients and distributed sample pharmaceuticals as … Submitted payroll, patient intake, insurance verification, filed claims, maintained inventory, handles all legal requests. Researched and developed community and hospital relationships with the medical practice. Let's find out what skills a Medical Office Manager actually needs in order to be successful in the workplace. Responded to high volume telephone calls regarding insurance related issues and costs for services. Managed daily operations for a large psychiatric practice attached to the hospital. Developed extensive knowledge of CLIA and OSHA requirements, policies and procedures under the direction of the doctor. Maintained open lines of communication between patients, physicians and office staff. Developed manuals for the receptionist and medical assistants to assist with their daily activities. Exercise 1. Medical office managers should also be … Worked every aspect of the office such as front office, back office, referral and billing. Keep your list of qualifications concise, but provide enough detail with relevant keywords and terms. Managed accounts receivables Processed patient billing statements. Managed the daily operations of a busy GYN/menopause practice. Decreased office expenditures 20% by implementing needed controls on billing/reimbursement and implementation of an electronic medical records system. Answered all office inquiries and provided guidance on office policies and procedures. Conducted staff meetings on a regular basis thus improving office efficiency and promoting an atmosphere of teamwork. Verified patient information with private insurance companies to determine eligibility. Utilized Medisoft Advanced Software Package. Deciphered and posted all insurance and patient payments. Managed the billing charge entry, reviewed and advised physician ICD-9-CM and CPT coding. Managed a successful transition to electronic medical records and ensured compliance with all applicable regulations. Designed and implemented office procedures and policies. Physicians may lack hiring skills and may be unaware of the intricacies of human resource management. Assisted in the procurement of medicine and medical supplies. Interacted directly with patients, doctors and medical office staff to maintain a professional, efficient and caring medical office. Decision making 7. Administered health insurance forms accurately and promptly for efficient claim processing by carrier. medical educational luncheons, and entered the billing. Maintained inventory of medical supplies and prescription drug samples. Protected the security of medical records and information in accordance with HIPAA regulations to ensure that confidentially was maintained. Maintained and ensured compliance of OSHA logs for oxygen tanks, refrigerator temps, equipment calibrations, and narcotic medications. Trained newcomers regarding office procedures and policies. Office Supplies. Maintained adequate inventory levels; placed orders with vendors for new office/medical supplies. Performed a variety of administrative functions such as scheduling appointments, generating reports and preparing and monitoring income and expense reports. Applied payments received in the practice management software (Medisoft Patient Accounting 7.0). This may include education, previous job experience, certifications and technical skills. Scheduled patient appointments, trained Interviewed patients to completed documents, case histories, and forms such as intake and insurance forms. Coordinated weekly staff meetings, ongoing staff development by training, team-building, and mentoring. Handled all 90 day and annual reviews with all staff members. Skill #4: Microsoft Office Intermediate skills in Word, Excel, PowerPoint, and Access are important. Coordinated efforts for medical practice to be nominated and then designated to be a Patient Centered Medical Home. Created new patient files and managed the office filing system. Assisted doctor with in office surgical procedures; sterilized and made surgical packs. Handled office billing processes, completed Bi-weekly and monthly payroll, organized and completed full inventory of the clinic. *Indeed provides this information as a courtesy to users of this site. Coordinated collection activity for past due accounts, denials/appeals, and reconciled EOB's. The general term will optimize your job title to show up in a general search for jobs of the same nature. An overseas business partner is coming to your office … Operated medical office for prominent Neurosurgeon serving patients domestically and internationally. Implemented OSHA safety self-audits and inspection programs, maintaining accurate records of all audits to ensure compliance at all times. Are you medical office manager material? Ordered and maintained office supplies and materials. Created ICD-9, CPT, insurance and financial code files on chosen software. Developed office procedures; assisted in budget preparations; prepared daily deposits; ran front and back office. Designed front office operations for two new locations. Provided coaching and training to junior staff members on insurance billing, and medical office operations. Maintained patient files, scheduled appointments, and verified insurances. Worked closely with the Vice President Medical Affairs, Medical Staff President, Credentials Committee Chair and Department Chiefs. Monitored all medical equipment utilization, supplies, and delivery vehicles to track business efforts. Generated HIFA 1500 bills for insurance and workers compensation billing using CPT and ICD9 codes. Posted and balanced all incoming insurance and patient payments on a daily basis. Delegated responsibilities, assess employee performance, and develop and implement office policies and procedures. An aspiring medical office manager should have experience with coding, collections and computer literacy. Initiated and negotiated contracts with major commercial insurance companies. Handled patient billing questions, reviewed billing for proper coding, reviewed EOB's for proper reimbursement. Supervised three occupational therapy service aides and scheduled appointments for two physicians and two medical clinics. Prepared weekly bank deposits using Quick Books software. Maintained medical and office supplies inventory and handled budgeting and financial expanses. Managed several aspects of a risk-assessment based medical office, including paramedical exams, and D.O.T. Complied with medical protocol, patient confidentiality by following the HIPPA compliance plan established by the practice. Maintained inventory for medical and office supplies, completed legal paperwork, and scheduled depositions. Managed daily operations of private medical practice that included 3 providers. Marketed the practice to all new patients at every opportunity. Served as a liaison between medical office and insurance representatives. Cultivated efficient patient care and business activities. Hired/trained/supervised office support and medical staff - fostered a positive environment of teamwork. Answered heavy volume of telephone calls, filing, and general clerical duties. Supervised front office, medical assistant and other ancillary personnel. Dori K. Elwood 4671 Water Street Oakland, CA 94612 Phone No: 626-904-7373 Email: email@example.com. Handled all stages of accounts receivables to include daily, weekly and monthly aging reports. Processed and verified medical equipment orders. Provided monthly income reports generated by Medisoft. Ensured regulatory compliance & HIPAA confidentiality regulations through daily rounding. Maintained confidential filing for HIPAA compliance and preformed insurance verification. Maintained high standards for patient care, we had a satisfaction rating of 99% of patients returning surveys highly satisfied. Maintained patients' files and records, coordinated appointments and monitored all telephone calls. Reviewed EHR requirements and worked toward meeting criteria for attestation. Selected Accomplishments Cleaned, packaged and sterilized medical equipment. Coded surgical procedures/preauthorization per insurance needs. Managed office staff and reviewed patient medical records to ensure required therapeutic documentation. Supervised purchases of office supplies using QuickBooks. Screened patient calls for the doctor, called in prescriptions & refills, payroll and medical billing for patient care. Trained staff and ensured that all organizational policies and procedures were distributed, understood and implemented by all clinic staff members. Managed day to day operations of the medical practice including front desk operations. Performed daily operations for an Orthopedic Trauma Surgeon. Prioritization 8. A great job title typically includes a general term, level of experience and any special requirements. Learned the Medisoft program in a few days, being very computer literate and also learned insurance billing in record time. Managed the office filing system as well as supervising and support of staff members while performing light general accounting duties. Maintained day to day relationships with Multi Pharmacies and Patients Maintained all patient accounts, including filing medical claims and posting account receivables Patient scheduling and follow up. Inputted and used CPT-4 and IDC-9 codes for medical diagnosis for outpatient also did Collections. Served as the primary coordinator for scheduling patients for their appointments. Maintained adequate amount of medical & office supplies. Handled all equipment maintenance and managed medical and office supplies. Prepared work schedules for medical and non-medical staff; ensured adequate office coverage. Excellent problem-solving skills evident in ability to manage patient complaints and … billing. Monitored client billing information, patient accounts, and authorizations. Supervised and trained office staff (Front Desk, Referrals, Check-In/Check-out., Billing and Marketing). Assisted in the administration of the Medical Unit including inventory of medicine and medical supplies. Performed administrative functions in support of Director. Hired and trained front office and back office staff. Established and maintained an on-line information system containing HR strategic information. Checked policy benefits for new patients. Interviewed and registered new patients, setup and updated patient files as needed. Time management 5. Participated in interviewing and the hiring process for office staff. Over 10 years of experience working in high pressure office environments, supervising over 100 office … Maintained general order of the entire office which also included office equipment and medical supplies. Ensured that certification and professional credentials for physicians and medical assistants are maintained. Encouraged a welcoming and supportive atmosphere for patient care. Participated in hiring determinations for medical staff. Assisted Doctors with patients, venipuncture, ekg, blood pressure, injections, hot packs and ultra sound. Handled all business A/P, A/R, patient collections, and insurance refunds. Checked coding for accurate utilizing the ICD-9, CPT and HCPCS code books. A Medical Practice Manager, also called a Medical Office Manager or Healthcare Office Manager, generally oversees the day-to-day operations of a private or group physicians’ practice. Reviewed all billing information/coding entered for accuracy before being sent to insurance companies. Applied medical terminology to transcribe physician's notations for medical records. Monitored staff performance to ensure employee's compliance with established office procedures. Scheduling 6. Opened and managed 3 new medical practices: Internal Medicine Practice, Sports Medicine Practice, and Psychiatry Practice. In the role, the Medical Office Manager will work under the direction of the Director of Operations in providing management and leadership to our administrative team. Here's how Office Supplies is used in Medical Office Manager jobs: … Coordinated/scheduled surgical procedures, explained procedures and regulations as appropriate. Handled various occurrences and conflicts involving clerical/administrative functions. Serviced customers in the education and sales of durable Medical equipment and accessories. Provided accurate and consistent medical records to designated parties for personal injury cases. As a medical office manager, you should demonstrate excellent organizational skills and the ability to perform well in stressful situations. * Managed the daily operations for a medical office with 18 providers and 60 employees. Handled patient accounts, accounts payable and receivable. Performed medical billing for all office and surgical procedures. Managed human resource activities including payroll, interviewing, and annual evaluations. Worked on appeals as the EOBs arrived with non-payment and submitted documentation to secure payment. Mailed patient statements and posted payments Supervised vital signs and preparing the patients for the doctor. Developed and implemented policies/procedures for patient care. Planning 9. Updated and maintained HIPAA, OSHA, Compliance and Personnel records. Trained new employees on policy and procedures, and ensured compliance with HIPAA, OSHA, etc. Ensured adherence to HIPAA compliance guidelines. With the perfect combination of knowledge and skills, any manager can successfully lead their team to accomplish the goals of the medical office. Accomplished and oversaw manual and electronic bookkeeping, reconciled and balanced accounts, scrutinized billing statements and negotiated payments with vendors. Monitored, controlled and implemented procedures to ensure strict compliance toHIPAA, JCAHO and OSHA standards. Retrieved Electronic Remittance Advice and accurately applied insurance and patient payments to accounts. Scheduled treatment plans, MRI, diagnostic studies, physical therapy and psychological evaluations. Requested operative reports, surgical procedures reports, and lab reports for resubmission to claims appeal unit departments. Supervised clerical/administrative staff which included receptionist, medical billers and medical assistants. Scheduled and confirmed patient consultation appointments, diagnostic appointments and surgical procedures. By taking a look through resumes, we were able to narrow down the most common … Performed insurance and Medicaid billing for services provided to patients. Medical Office Manager Responsibilities: Supervising the office … The following list identifies some of skills that might be further developed: Implemented QuickBooks and Excel list to prevent future errors. Utilized extensive knowledge of ICD-9, CPT-4 and HCPCS coding specializing in OB/GYN. They solve problems, motivate staff, delegate, and organize resources and personnel to accomplish goals. Medical office managers must be very organized and have excellent leadership skills; they must also stay informed on current healthcare operations and technologies. Handled all aspects related to the scheduling of office and hospital surgical procedures. Processed and completed all billing and collections for office to include Medicare, Medicaid, and commercial insurance. Scheduled patients appointments for physical therapy, epidurals, and immediate hospital admissions and testing. Reviewed and implemented necessary changes in existing sub-standard billing system to increase overall revenue. Absolutely No Risk or Obligation. Managing a medical office requires making good hiring decisions to ensure your practice’s success. Designed and implemented office procedures and job descriptions. Here's how Medical Records is used in Medical Office Manager jobs: Here's how Insurance Companies is used in Medical Office Manager jobs: Here's how Office Supplies is used in Medical Office Manager jobs: Here's how Medical Office is used in Medical Office Manager jobs: Here's how Patient Care is used in Medical Office Manager jobs: Here's how Payroll is used in Medical Office Manager jobs: Here's how Front Office is used in Medical Office Manager jobs: Here's how Office Procedures is used in Medical Office Manager jobs: Here's how Medical Staff is used in Medical Office Manager jobs: Here's how Medical Practice is used in Medical Office Manager jobs: Career Details for a Medical Office Manager, Top Salaries for a Medical Office Manager. 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Checking in and out of office procedures and scheduled staff members of medical billing for services.... Intermediate skills in Word, Excel, PowerPoint, and data entry and reconciliation generated payroll bi-weekly staff. Notations for medical and non-medical staff ; ensured adequate office coverage 's issues and claims, HIC,!